FAQ 2017-05-24T13:12:32+00:00
How do I enter? 2016-02-26T13:41:27+00:00

Click on the “Enter” link on the menu and follow the instructions from there. You can enter online immediately using a credit card or you can download a hard copy entry form and send it to us.

Do I need a credit card to enter? 2016-02-26T13:39:58+00:00

To enter online, you need a credit or debit card. If you don’t have one, you can download a hard copy entry form and send it to us or contact us to make a payment by bank transfer. When you pay by bank transfer, we’ll issue you with a voucher to use online.

Can I enter on the day? 2016-02-26T13:38:48+00:00

We offer late entry at the Registration venue and on race day for most events unless the event limit has been reached. Check the “Enter” page 24-48 hours prior to the event to make sure it is still available. There is also late registration available at race pack pick-up. Please check the individual event site for more details.

Can I run with my child in a stroller? 2017-11-28T17:04:25+00:00

Strollers are permitted at all of our Half Marathon events (Devonport, Rotorua, Omaha, Coatesville, Orewa and Waterfront) in the 5K Fun Run & Walk race (4K in Rotorua and Coatesville). There is no charge for a child in a stroller accompanied by a registered athlete, however they will not receive a race number, result or finisher medal. Unfortunately, due to large participant numbers and narrow paths, strollers are not permitted in the Corporate Challenge Series or Albany Lakes series.

Can I run with my child in the 2k Kids’ Dash? 2016-03-15T15:48:56+00:00

Yes, parents are welcome to join their kids in any of the Running Events 2km Kids’ Dashes and you do not need to register to do this. However, please look out for the other kids in the race and start towards the back of the field. Parents are not allowed at the front of the race at any time.

Am I allowed to use Nordic Poles? 2017-11-28T17:10:29+00:00

Nordic poles are permitted at all events. Participants should register in the hybrid run/walk category where one exists. Nordic poles are not permitted in any of our Competitive Walk categories.

Are scooters, bicycles, trikes, skateboards, etc allowed at the event? 2017-11-28T17:07:37+00:00

For safety reasons, we cannot permit any participant at any of our events to use any of these wheeled vehicles.

Can someone in a wheelchair do the event? 2017-11-28T17:05:58+00:00

We will make every effort possible to accommodate wheelchair participants at all events. However, the topography and running surface at many events includes obstacles which may make this difficult to traverse. We advise all potential wheelchair athletes to carefully review the course concerned to determine suitability to their needs and abilities. Racing wheelchairs are permitted at Coatesville and Waterfront half marathons only.

Can I bring my dog with me? 2017-11-28T17:10:13+00:00

Here at Running Events, we are dog lovers and run with our dogs regularly. However, due to the wide range of dog behavior which can occur and the occasional unpredictable nature of dogs in crowds and when confronted with other dogs, we ask that you please leave your pooch at home on event day. Don’t forget to take them along for your recovery run or walk a day or two after the event.

Can I walk the event? 2016-07-08T15:56:08+00:00

Yes, all our events have a walking category. Please look at the individual event pages on the website for walker start times, as they are occasionally later than the runner starts, and for the cut off times for the individual courses. Please note: The walking category is competitive, therefore all entrants must walk at all times. If you are not going to walk at all times you must choose either run or hybrid category.

What is the ‘hybrid’ option? 2016-03-15T15:38:03+00:00

The majority of our events offer a ‘hybrid run/walk’ option. This is for those who do not wish to be in the run category but will be running at points and therefore do not qualify for the competitive walk category. This is not a competitive category and entrants will not be eligible for the merit awards.

What is TikTok and how do I log in? 2017-05-24T13:12:33+00:00

Running Events uses TikTok registrations for all our events. You can log in to the entrant dashboard by clicking on the ‘Athlete Log In’ button on the top menu of any of our event websites. Use the email address and password that you set up at registration to log in.
If you can’t remember your password, use the ‘forgot your password’ function on the log in page. If you are having any other problems, please use the ‘Contact Us’ form and we’ll do our best to sort it out for you.

How do I download a copy of my e-Ticket? 2017-05-24T13:12:33+00:00

Log in to your TikTok account and click on the ‘My Registrations’ tab. Click on the ‘Details’ button next to your registration. On the right side of the next screen is a green square which will allow you to download your e-Ticket.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How can I change my registration details? 2017-05-24T13:12:33+00:00

Log in to your TikTok account and click on the ‘My Registrations’ tab. Click on the ‘Details’ button next to your registration. On the next page, click the red ‘Make Changes’ button and select ‘Edit Registration Details’.
Please note that some things such as name and date of birth are not editable by athletes. In this case, please use the contact form and we’ll be able to make any changes for you.

How can I change my race distance? 2017-05-24T13:12:33+00:00

All distance changes can be done online through TikTok. First log in to your TikTok account. From there click on the ‘My Registrations’ option on the menu and then the ‘details’ button next to the relevant registration. On the next page, click the red ‘Make Changes’ button and select race distance option. Follow the prompts to change your race distance.
Please note that if you are moving to a more expensive race, you will be prompted to pay the difference.

How can I add items to my cart? 2017-05-24T13:12:33+00:00

You can add merchandise to your cart through the TikTok website up until race week. Log in to your TikTok account, click on the ‘My Registrations’ option on the menu and then the ‘details’ button next to the relevant registration. On the next page, click the red ‘Make Changes’ button and select the cart items option. Then follow the prompts to pay for the merchandise item you want.
You can also add the courier option this way.

NOTE: Only selected items can be added this way. If you run into any issues or questions not answered in the FAQ, please use the contact page.

Can I transfer my entry to someone else? 2017-05-24T13:12:33+00:00

You can transfer your entry to someone else up until 5pm on the day before your race. This can be done entirely online through the TikTok website and is free of charge.
Start by logging in to your TikTok account and going to the ‘My Registrations’ page. Click on the ‘Details’ button next to the relevant registration then the ‘Make Changes’ button. There select the transfer option and follow the prompt to transfer your entry.
For more details, please see the ‘Refunds & Transfers‘ page.

How do I collect my bib and timing tag? 2017-09-15T17:32:08+00:00

If you enter anytime up to two weeks before the event, your bib and timing tag will be mailed straight to your address for a small fee of $2.50. Too easy! Expect to see them 14-5 days before the event. If you miss the cut off for mail delivery, don’t worry. You will be able to pick up your race bib and timing tag from the registration tent on site race day morning.

Please note: all merchandise purchases must be picked up from the merch tent on race day morning. Merchandise will not be mailed out.

How do I collect my merchandise? 2017-09-11T13:41:25+00:00

If you purchased any merchandise during registration, you will be able to pick up your new gear at the merch tent on site, race day morning. Just show the friendly staff at the merch tent your race number or e-ticket and they’re sort you out.

Can I get a refund? 2016-03-15T17:04:46+00:00

Running Events offer a 50% refund of the entry fee paid to anyone who is unable to take part in one of our events for medical reasons. Notification of your intent to withdraw must be made at least one calendar month prior to the event (in the case of Albany Lakes “Series Pass” – this must be one month prior to the first event in the series) using the online contact form on the event web site. For more information, please see the Refunds & Transfers page.

Where can I see a map of the course? 2017-05-24T13:12:33+00:00

There are detailed and highly accurate course maps for every distance on the individual event pages. Please go to the event website, then select your distance from the ‘Events’ menu. Scroll down and you will be able to find a ‘course resources’ heading which will have links to the course maps. These are available in printable versions or online through the maps engine and MapMyRun.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How do the cut-off times work? 2016-03-16T15:42:08+00:00

Cut-off times are set to mark the pace at which the aid stations and marshalls on the course will be stood down. If you finish outside of the cut-off mark you will still get a time so long as you finish before the race is officially closed. After prize-giving the finish line will be packed down along with the rest of the site and times will no longer be registered.

What time should I arrive? 2016-02-26T12:45:24+00:00

Exact arrival times can vary from event to event. We will make available a ‘Race Handbook’ during race week which will have specific details.
In general, if you have already registrered (so you have your race number and timing chip) then you should arrive at the race venue no later than 20 minutes prior to your race start time. If you still need to register, you should arrive no later than 40 minutes prior to your race start time.
Please check the ‘Race Day Schedule’ page under ‘Race Info’ for more exact times so you don’t miss the compulsary race briefing

How do I get to the event? 2017-05-24T13:12:33+00:00

On the event website, check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Where can I park? 2017-05-24T13:12:33+00:00

On the event website, check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Is there somewhere I can leave my things whilst I run? 2016-02-26T12:42:49+00:00

At most events we will have a designated Gear Tent where you can leave your things. The tent will be manned but items are accepted on an “all care, no responsibility” basis. There will also be a key drop for all valuables in the same tent

What is the ‘safety briefing’ and why do I have to be there? 2016-02-26T12:42:16+00:00

The safety briefing is a short announcement made by the Race Director approximately 15 minutes prior to the start of each race. It includes extremely important safey information about the event and will include any late changes to the course or other important arrangements. It is compulsory that all competitors attend the safety briefing and listen carefully to the instructions given.

What is the timing tag? 2017-09-11T16:32:02+00:00

The timing tag is an electronic transponder which will be attached to the back of your bib when you receive your race number. Please leave your tag on the back of your bib for the duration of the event to ensure you receive an accurate time. After the race, you can dispose of the timing tag as you will not need it again.  NOTE: if you are a Series Pass entrant for the Albany Lakes Summer Series, you will need to hang onto your timing tag and bib for all three races.

What do I do if I forget my bib and timing tag? 2017-09-11T12:31:33+00:00

If you have forgotten your bib and the attached timing tag, please come to the registration tent at race site as soon as possible and a new bib and tag will be issued for you. Note that there is a $10 fee for this service so please please remember to bring yours with you!

How will I know which way to go? 2017-05-24T13:12:33+00:00

The course will be clearly marked and most changes of direction will include directional arrows and/or an event marshal. Running Events pride ourselves in producing high quality events with clearly marked course. Nevertheless, it is important that you familiarise yourself with the course prior to the event. You will find detailed and highly accurate course maps on the event web site and on display at the race venue.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Are there any prizes or rewards? 2016-02-26T12:39:59+00:00

A presentation ceremony will take place after all our events where we acknowledge the best performances of the day as well as giving away some fantastic spot prizes in a random draw. You must be present to claim a spot prize. Details of Merit Awards are available on the “Race Info” menu on the website.

Where can I find the race results? 2017-05-24T13:12:33+00:00

On race day, a link to race results will be posted on our facebook page within an hour or two of the event.
We will update the event web site the next day and you can find that – plus results to all previous events – by clicking the Results tab on the menu.
Like us on facebook.com/runningevents for the earliest possible notification that the results are available.

I can’t find my result? 2016-02-26T12:12:06+00:00

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.
If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the Contact Us page on the event website. Let us know as much information as you can and we’ll do our upmost to get your result sorted.

Are there photos/video from the event? 2017-05-24T13:12:33+00:00

In most cases, we will post photos from the event to our facebook page, where you can tag yourself, download them for free or share them with your friends. In some cases Photos4Sale – a third-party service provider – may take photos at the event which you can search, view and purchase on their web site. See www.photos4sale.co.nz for more information. This service is not provided by Running Events and all enquires regarding these images should be directed to Photos4Sale.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

I checked on facebook and my finishing photo isn’t there? Do you have any more? 2016-09-26T18:16:13+00:00

We upload all usable photos we take to our facebook page within a day or two of the event. So if yours is missing then unfortunately we didn’t get you this time around. Our race crew take photos of as many finishers as we can but, from time-to-time, we have to react to other urgent needs. We do not hire a dedicated finish line photographer which is why we can provide the photos to you free of charge. You can also often find photos from our events provided on a commercial basis at photos4sale.co.nz.

I missed the awards ceremony but I think I won a prize, can I still get it? 2017-05-24T13:12:33+00:00

Spot prizes must be collected in person and are re-drawn at the event if you were not there.
For merit awards, please get in touch with us through the contact form to check if we still have your trophy. In most cases, we hold unclaimed trophies until the end of our season in April. This is not guaranteed, however, as the place to claim your trophy is at the awards ceremony. If we still have it, we’ll get you to send us a self-addressed NZ Post courier bag to PO Box 30-1431, Albany 0752 and you’ll have a week to get that to us. We’ll wrap the trophy and pop it into the mailbox for you. Unfortunately, we are not able to arrange to have items collected in person.

I missed the event and never received my merchandise order. How can I get it? 2017-05-24T13:12:33+00:00

We will hold your merchandise for up to 4 weeks after the event (we regret that due to space constraints, we cannot hold it for any longer). To receive it, send us a self-addressed NZ Post courier bag to PO Box 30-1431, Albany 0752. We will put your merchandise into the bag and drop it into a post box or post shop for you at your risk. Regrettably, we cannot offer any refunds on merchandise and are not able to arrange to have items collected in person.