Running Events offer a 50% refund of the entry fee paid to anyone who is unable to take part in one of our events for medical reasons (or a 75% refund in the case of a Series Pass entry). Notification of your intent to withdraw must be made at least one calendar month prior to the event (in the case of a “Series Pass” entry – this must be one month prior to the first event in the series) using the online contact form on the event web site. At our discretion, we may request a medical certificate from a certified health professional prior to the refund being processed and you will then have 48 hours from our reply to supply this (the certificate should not say anything regarding your condition, only that you are unable to take part in the event). The refund will be processed within 48 hours of acceptance by crediting the card used for the initial payment.
No refunds are permitted outside of these conditions under any circumstances. We do not offer refunds for change of mind and encourage all entrants to take careful note of this prior to entering.
We do not allow entries to be deferred to the following year or to be transferred to another of our events. However, you may transfer your entry to another person – free of charge – by following the procedure below.
- Refunds for the Albany Lakes or Auckland Half Marathon “Series Pass” will only be made when withdrawing one calendar month prior to the first event in the series.
- Running Events offer a 75% refund for the Albany Lakes or Auckland Half Marathon “Series Pass”. This is only available for the Series Pass and individual race entries in the series will be subject to the normal refund rules as noted above.