FAQ2021-02-10T00:01:37+00:00

FREQUENTLY ASKED QUESTIONS

How do I receive my bib and timing tag?2021-02-04T23:23:23+00:00

If you entered at least four weeks prior the event, your bib and timing tag will be mailed straight to your address. Too easy! Expect to see them 7-10 days before the event. Delivery times can vary greatly so please be patient. If your number doesn’t arrive in the mail by race day, please just come and see us at one of the registration sessions and we’ll sort out a replacement for you.

Please note: merchandise purchases must be picked up from the merch tent on race day morning. Only limited merchandise will be mailed out with series packs.

If you miss the cut off for mail delivery, don’t worry. You will be able to pick up your race bib and timing tag during one of the Registration sessions. On the event website look for the “Important Dates” option on the “Race Info” tab for the dates, times and places where you can collect your race pack before the event; or on the “Race Day Schedule” to see what time the event venue opens.  Head over to the Registration Tent to collect and please remember to bring your e-ticket with you (on your phone or device is fine).

Although you can always collect your race number and timing tag on race day, queues can be long and it can lead to a lot of unnecessary stress when you’d rather be focusing on getting ready for your event. Therefore, we strongly encourage all competitors to make it along to pre-race-day registration so that you can turn up on race morning ready to race.

What time should I arrive?2021-02-04T23:30:18+00:00

Exact arrival times can vary from event to event. We will make available a ‘Race Guide’ handbook approximately 2 weeks prior to the event which will have specific details.
In general, if you have already registered (so you have your race number and timing tag) then you should arrive at the race venue no later than 20 minutes prior to your race start time. If you still need to register, you should arrive no later than 40 minutes prior to your race start time.

Please check the ‘Race Day Schedule’ page under ‘Race Info’ for more exact times so you don’t miss the compulsory race briefing

Where can I find the race results?2021-02-04T23:34:31+00:00

On race day, you will find a link on the main page of the event website with a link to live results.  This will be live throughout the event.

All previous event results can be found by clicking the Past Events tab on the menu and scrolling down to select the appropriate year.
Like us on the event Facebook page for the earliest possible notification that the results are available.

Will you have hand sanitiser at the event?2021-02-17T03:55:25+00:00

Hand sanitiser will be readily available at the refueling station, registration, gear drop and waste stations areas. Please help yourself as often as needed.

How do I enter?2021-02-04T23:18:00+00:00

Click on the “Enter” link on the menu, scroll down past the table to click on the Enter Now! button and follow the instructions from there. All entries are now completed online and can be finalised immediately using a credit card.

What is my Running Events Entrant Dashboard and how do I log in?2021-02-04T23:22:19+00:00

You can log in to your Running Events entrant dashboard by clicking on the ‘LOGIN’ button on the top menu of any of our event websites. If you have created an account already, use the email address and password that you set up the account with to log in.

If you have not yet created an account on this system, click on the Sign Up link at the bottom right of the window. Use the email address that you entered during your registration. It only takes a minute and you only need to do this one time. Any future registrations using the same email address will automatically show on your dashboard.

If you can’t remember your password, use the ‘forgot your password’ function on the log in page. If you are having any other problems, please use the ‘Contact Us’ form and we’ll do our best to sort it out for you.

How do I collect my free gift (if applicable)?2021-02-04T23:23:34+00:00

If you are entitled to a free gift as part of your entry and have received your race number via the mail, bring along your race bib to either the registration or merchandise tent for us to stamp it and hand over your gift here. Anyone collecting their race number at the event site will have their free gift offered to them when they collect their bib.

If you are a series entrant and received your race pack via courier, your free gifts would have been included in the pack.

How do I get to the event?2021-02-04T23:30:25+00:00

Pop the event site location into Google Maps and follow the directions to get to the event site.

On the event website, check under the “Race Info” tab for the “Parking” and “Road Closure” pages for any further instructions. Details will also be provided in the Race Guide, available on the website approximately 2 weeks prior to the event.

I can’t find my result?2021-02-04T23:34:41+00:00

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.

If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the Contact Us page on the event website. Let us know as much information as you can and we’ll do our upmost to get your result sorted.

Can I get a refund?2021-02-04T23:36:43+00:00

There are no cash refunds at any time, irrespective of the circumstances. From May 11th, 2020 onwards, any enrollment in any of our events, required the participant to specifically acknowledge this when registering. There are no exceptions to this rule under any circumstances.

Important! Please do not email us asking for an exception. We do not reply to requests for refunds or event-to-event transfers.

How can I maintain social distancing at the start line?2021-02-17T03:55:15+00:00

Start lines will stay open for up to 15 minutes (up to 5 minutes for 5K and kids dash) after the official start time to allow those who want to keep their distance from others. Your official time will not start until your cross the timing mats so there is no rush to get over the line and you can start when you are ready within that timeframe. Time limits and course management (ie. road closures, marshals, etc) adhere to the original start time.

Do I need a credit card to enter?2021-02-04T23:19:10+00:00

We strongly encourage the use of a credit card to enter as it is quick, secure and you will receive instant notification. However, If you don’t have access to a card, you can follow the procedure below and then contact us to finalise payment. To do this, go through the online registration process up to the cart screen and it will setup a partial registration for you and show you the cost for your entry selections. Email us via contact page to receive our bank account details and once payment has been received, we will apply the payment to your cart and finalise the registration.
Important! An administration fee may apply to non-credit card transactions

How do I download a copy of my e-Ticket?2021-02-04T23:22:27+00:00

Log in to your Running Events dashboard using the ‘LOGIN’ button in the top right menu of the website and click on the ‘My Tickets’ tab. Next to your registration you’ll find a green ‘e-ticket’ square which will allow you to download your e-Ticket.

How do I collect my merchandise?2021-02-04T23:23:42+00:00

If you purchased any merchandise during registration, you will be able to pick up your new gear at the Merchandise Tent on site, race day morning. Just show the friendly staff at the merch tent your race number or e-ticket and they’ll sort you out.

Where can I park?2021-02-04T23:30:31+00:00

On the event website, check under the “Race Info” tab for the “Parking” page which has full instructions.

Are there photos/video from the event?2021-02-04T23:34:48+00:00

In most cases, we will post photos from the event to our Facebook page within a day or two of the event, where you can tag yourself, download them for free or share them with your friends.

Photos4Sale – a third-party service provider – may take photos at the event which you can search, view and purchase on their web site. See www.photos4sale.co.nz for more information. This service is not provided by Running Events and all enquiries regarding these images should be directed to Photos4Sale.

Can I defer my registration to next year?2021-02-04T23:36:51+00:00

No. Unfortunately we do not permit event deferrals at any time. Ever. Under any circumstances.

I’m feeling a bit unwell … should I still come?2021-02-17T03:55:08+00:00

Please do not attend if you:

  • are unwell
  • are a confirmed or a close contact case of COVID-19
  • are waiting for a test result for COVID-19
  • are self-isolating

 

Can I enter on the day?2021-02-04T23:19:31+00:00

We offer late entry at the Late Entry tent during race number pickup and on race day for most events unless the event limit has been reached. Check the “Enter” page 24-48 hours prior to the event to make sure it is still available or follow our Facebook page where we keep everyone updated regarding event capacity. Please check the Info section for more the pre-race registration date (Important Dates) and the Race Day registration open time (Race Day Schedule).

All entries are electronic (no paper entry forms) and while we generally have iPads available at the Late Registration tent for you to register on, you can also enter on your phone or device and show us your success page to collect your race items.
Important! On the day entries can be paid for by Credit Card or Cash – there are no EFTPOS facilities at the race site.

How can I change my registration details?2021-02-04T23:22:37+00:00

Log in to your Running Events dashboard using the ‘LOGIN’ button in the top right corner of the website and click on the ‘My Tickets’ tab. Click on the ‘Details’ button next to your registration. On the next page, click the red ‘Make Changes’ button and select the relevant option.
Please note that some things such as name and date of birth are not editable by athletes. In this case, please use the contact form and we’ll be able to make any changes for you.

Is there somewhere I can leave my things whilst I run?2021-02-04T23:30:37+00:00

At most events we will have a designated Gear Tent where you can leave your things. The tent will be manned but items are accepted on an “all care, no responsibility” basis. There will also be a key drop for all valuables in the same tent. You can pre-label your bag before coming to site with your race number written large and clearly and that will save you time on the morning. We will have labels available on site for you if needed.

I checked on Facebook and my finishing photo isn’t there? Do you have any more?2021-02-04T23:34:56+00:00

We upload all usable photos we take to our facebook page within a day or two of the event. So if yours is missing then unfortunately we didn’t get you this time around. Our race crew take photos of as many finishers as we can but, from time-to-time, we have to react to other urgent needs. You can also often find photos from our events provided on a commercial basis at photos4sale.co.nz.

Can I transfer my registration to another of your events?2021-02-04T23:36:59+00:00

No. Unfortunately we do not permit event transfers at any time. Ever. Under any circumstances.

What happens if the race cannot go ahead due to Covid restrictions?2021-07-26T06:12:10+00:00

Full information is available on this page:

https://runningevents.co.nz/disruption/

Can I run with my child in the 2k Kids’ Dash?2021-02-04T23:19:42+00:00

Yes, parents and caregivers are welcome to accompany their kids in any of the Running Events 2km Kids’ Dashes and you do not need to register to do this. However, please look out for the other kids in the race and start towards the back of the field. Parents are not allowed at the front of the race at any time.

How can I add items like merchandise or bus tickets to my registration?2021-02-04T23:23:02+00:00

You can add merchandise to your cart through your Running Events dashboard up until race week. Log in to your Running Events account, click on the ‘My Tickets’ option on the menu and then the ‘Details’ button next to the relevant registration. On the next page, click the red ‘Make Changes’ button and select the ‘Add Items to Registration’ option. Then follow the prompts to pay for the merchandise item you want.
NOTE: Only selected items can be added this way. If you run into any issues or questions not answered in the FAQ, please use the contact page.

Where can I see a map of the course?2021-02-04T23:23:59+00:00

There are detailed and highly accurate course maps for every distance on the individual event pages. Please go to the event website, then click on MAPS from the top menu. Scroll down to find the map for your race distance. These are available in printable pdf versions or online through Google Maps and Plotaroute. The course elevation can be found in the Plotaroute map, just scroll down a little to view the chart and remember you can change the distance to show it in km’s beside the “play” button.

At most events, you will also find large printed course maps at the race site.

What is the ‘safety briefing’ and why do I have to be there?2021-02-04T23:30:43+00:00

The safety briefing is a short announcement made by a Race Official approximately 15 minutes prior to the start of each race. It includes extremely important safety information about the event and will include any late changes to the course or other important arrangements. It is compulsory that all competitors attend the safety briefing and listen carefully to the instructions given.

I missed the awards ceremony but I think I won a prize, can I still get it?2021-02-04T23:35:04+00:00

Spot prizes must be collected in person and are re-drawn at the event if you were not there.

For merit awards, please get in touch with us through the contact form to check if we still have your trophy. In most cases, we hold unclaimed trophies until the end of our season in April. This is not guaranteed, however, as the place to claim your trophy is at the awards ceremony. If we still have it, we’ll get you to send us a self-addressed NZ Post courier bag to Unit 8, 3 Workspace Drive, Hobsonville, Auckland 0618, and you’ll have a week to get that to us. We’ll wrap the trophy and pop it into the mailbox for you. Unfortunately, we are not able to arrange to have items collected in person.

Can I walk the event?2021-02-04T23:19:51+00:00

Yes, all our events apart from the Devonport 15km Hit Out, Tauranga Marathon 42km & 50km and the North Shore Run Series 15k events have a walking category. Please look at the individual event pages on the website for walker start times, as they are occasionally later than the runner starts, and for the cut off times for the individual courses.  If there is a walkers start time, you must start at this time.  Any entrant starting earlier on the runner start horn will be placed in the runners category and this is irreversible.

Please note: The walking category is competitive, therefore all entrants must walk at all times. If you are not going to walk at all times – or you do not wish to compete for walking merit awards – you should choose either run or hybrid category.

 

What is the ‘hybrid’ option?

The majority of our events offer a ‘hybrid run/walk’ option. This is for those who do not wish to be in the run category but will be running at points and therefore do not qualify for the competitive walk category. This is not a competitive category and entrants will not be eligible for the merit awards.

Can I transfer my entry to someone else?2021-07-18T01:42:31+00:00

Running Events are happy to offer FREE online person-to-person transfers right up until race start for any of our events. This is only available through your my.runningevents.co.nz Athlete Login.

Important! For safety reasons – and to ensure fair and accurate competition – it is absolutely vital that we have the exact name and personal details for everyone taking part in any of our events. If you pass your race number on to any other individual, you *must* tell us about this by following the transfer procedure noted below. Failure to do so may result in your disqualification from the event and potentially your exclusion from all future events we hold.

Person to Person Transfer Procedure

  1.  Login to my.runningevents.co.nz by clicking the LOGIN link in the menu of any of our web sites.
  2.  If you don’t already have an account, follow the prompts to create one and validate your email address.
  3.  Once you have validated your email address, your registrations will appear in the Registrations tab.
  4.  Find the appropriate Registration and click on the “Details” button.
  5.  In the Registration details page, click on Make Changes -> Person-to-Person Transfer.
  6.  Complete the details for the new person. You must accept the Event Waiver on their behalf.
  7.  Check the box to remove the Registration from your Dashboard if you would like the new person to be able to manage the registration themselves. The registration will then be available on the Dashboard of the email address you specify in the transfer.
  8.  The new person will need to use the race bib of the original person, so please pass this along if it has already been sent out if at all possible to avoid the replacement bib fee. If it has yet to be sent, you can update the Nickname and Address of the registration to ensure the bib is sent to the new person.

If you would like the cart ownership to be transferred to the new entrant, you will need to click this option in the checkbox. This will need to be done if the new entrant would like to upgrade their race distance or add on merchandise, bus transfers, revTabs, etc.

What is the timing tag?2021-02-04T23:30:49+00:00

The timing tag is an electronic transponder which will be attached to the back of your bib when you receive your race number. Please leave your tag on the back of your bib for the duration of the event to ensure you receive an accurate time. If attending prizegiving after the race, you will need to walk across our prizegiving mats with your race bib to be in the draw so hold on to it for this. After the race, you can dispose of the timing tag as you will not need it again.

IMPORTANT: if you are a Series Pass entrant for the North Shore Run Series, you will need to hang onto your timing tag and bib and wear this for all three races.

I missed the event and never received my merchandise order. How can I get it?2021-02-04T23:35:14+00:00

We will hold your merchandise for up to 4 weeks after the event (we regret that due to space constraints, we cannot hold it for any longer). To receive it, send us a self-addressed NZ Post bag to Unit 8, 3 Workspace Drive, Hobsonville, Auckland 0618. We will put your merchandise into the bag and drop it into a post box or post shop for you at your risk. Regrettably, we cannot offer any refunds on merchandise and are not able to arrange to have items collected in person.

What is the ‘hybrid’ option?2021-02-04T23:21:47+00:00

The majority of our events offer a ‘hybrid run/walk’ option. This is for those who do not wish to be in the run category but will be running at points and therefore do not qualify for the competitive walk category. This is not a competitive category and entrants will not be eligible for the merit awards.

What do I do if I forget my bib and timing tag?2021-02-04T23:30:55+00:00

If you have forgotten your bib and the attached timing tag, please come to the registration tent at race site as soon as possible and a new bib and tag will be issued for you. Note that there is a $10 fee for this service so please, please remember to bring yours with you! We do not have EFTPOS facilities on site and can accept cash only.

How can I change my race distance or transfer to the Virtual Run (if available)?2021-07-18T01:43:56+00:00

All distance changes can be done online through your Running Events dashboard. First log in to your dashboard. From there click on ‘My Tickets’ and then the ‘Details’ button next to the relevant registration. On the next page, click the red ‘Make Changes’ button and select the Race-to-Race Transfer option. Follow the prompts to change your race distance.
Please note that if you are moving to a more expensive race, you will be prompted to pay the difference in cost between the two races at the time of the upgrade.

Please refer to the event website Info page for details on any Virtual Run option.

How will I know which way to go?2021-02-04T23:31:05+00:00

The course will be clearly marked and most changes of direction will include directional arrows and/or an event marshal. Running Events pride ourselves in producing high quality events with clearly marked course. Nevertheless, it is important that you familiarise yourself with the course prior to the event. You will find detailed and highly accurate course maps on the event web site and on display at the race venue.

Are there any prizes or rewards?2021-02-04T23:31:12+00:00

A presentation ceremony will take place after all our events where we acknowledge the best performances of the day as well as giving away some fantastic spot prizes in a random draw. Hold on to your race bib after finishing and make sure to walk it over the spot prize mats just prior to the prizegiving to be entered into the spot prize draw. Listen to the PA announcements for instructions. You must be present to claim a spot prize. Details of Merit Awards are available on the “Race Info” menu on the website.

Can I run with my child in a stroller?2021-08-03T03:52:28+00:00

Strollers are only permitted at our North Shore Run Series events in the 5K distance only (and the 10K at Run Orewa). There is no charge for a child in a stroller accompanied by a registered athlete, however they will not receive a race number, result or finisher medal.  All entrants with strollers must start at the back of the field.

What wheeled vehicles are permitted at the event?2021-08-04T23:37:22+00:00

Please check the table below to see what wheeled vehicles are permitted at your specific event.

Racing Wheelchair
(self driven)
Wheelchair (assisted) * Pram/Stroller * Knee Scooter Scooter, Bicycle,
Skateboard,
Roller Blades/Skates, etc
TAURANGA MARATHON NO NO NO NO NO
DEVONPORT HALF MARATHON NO NO NO NO NO
RUN OREWA NO YES (5K/10K only) YES (5K/10K only) NO NO
CORPORATE CHALLENGE NO NO NO NO NO
RUN THE POINT NO YES  (5K only) YES  (5K only) NO NO
OMAHA HALF MARATHON NO NO NO NO NO
COATESVILLE HALF MARATHON YES NO NO NO NO
RUN DEVONPORT NO YES  (5K only) YES  (5K only) NO NO
MARAETAI HALF MARATHON NO NO NO NO NO
RUN ALBANY NO YES  (5K only) YES  (5K only) NO NO
WATERFRONT HALF MARATHON YES NO NO NO NO


* Please start at the back of the runners, before the walkers

Disclaimer: If a wheel appliance is used at an event, you must ensure you have checked the course – particularly the start and finish areas – to establish it is suitable to your needs.

We will make every effort possible to accommodate wheelchair participants at all events, however, the topography and running surface at many events includes obstacles which may make this difficult to traverse. We advise all potential wheelchair athletes to carefully review the course concerned to determine suitability to their needs and abilities. Racing wheelchairs are permitted at the Coatesville and Waterfront half marathons only.

Am I allowed to use Nordic Poles?2021-02-04T23:31:57+00:00

Nordic poles are permitted at all events. Participants should register in the hybrid run/walk category where one exists. Nordic poles are not permitted in any of our Competitive Walk categories.

How do I use the FlexiREV payment plan?2021-08-04T23:37:45+00:00

Running Events’ FlexiREV payment plan allows you to spread your payment over 4 fortnightly payments and it is available for any single cart payment of $150 or more. There’s a nominal 5% administration fee which is billed alongside your first payment and the remainder is covered off in three equal payments of 25% of your total. The first one is in two weeks from the initial purchase date, the next in four weeks, the last in six weeks.

Important!  To provide this service, you authorise us to hold a “payment token” so that we can rebill your credit card on the due date (we do not now – or ever – have access to your card number). By selecting this option, you confirm the complete purchase of your registrations and these are not refundable for cash at any time. Please familiarise yourself with the Terms and Conditions outlined below before proceeding.

If you fail to make any of the remaining payments, we may elect to refer your account to a payment recovery service.

Important!  The FlexiREV facility is in a trial period from June 2020. It may not be available for all events and may be withdrawn at any time.

FLEXIREV TERMS & CONDITIONS HERE
How do the cut-off times work?2021-02-04T23:32:28+00:00

Cut-off times are set to mark the pace at which the aid stations and marshals on the course will be stood down. If you finish outside of the cut-off mark you will still get a time so long as you finish before the race is officially closed.

At your option, you may elect to continue and complete the course at your own volition. This means you must carry sufficient water and nutrition for your needs, be able to direct yourself around the course and observe and care for your own safety. Where the event has been taking place on closed roads, you must move onto the footpath – where one exists – or to the side of the road and continue as a pedestrian.

Running Events want to encourage all of our participants to make it to the finish line – no matter how long it takes. The above conditions notwithstanding, we are normally at the race site conducting the awards ceremony or packing up the site for at least an hour after the official close off. Provided you make yourself known to us when you finish – and confirm that you followed the correct course – we will be delighted to record your finish time in the official results and present you with your finisher medal.

Can I bring my dog with me?2021-06-24T00:05:30+00:00

Here at Running Events, we are dog lovers and run with our dogs regularly. However, due to the wide range of dog behavior which can occur and the occasional unpredictable nature of dogs in crowds and when confronted with other dogs, we ask that you please leave your pooch at home on event day. Don’t forget to take them along for your recovery run or walk a day or two after the event.

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