I missed the event and never received my merchandise order. How can I get it?

By |2021-02-04T23:35:14+00:00February 4th, 2021|Categories: |

We will hold your merchandise for up to 4 weeks after the event (we regret that due to space constraints, we cannot hold it for any longer). To receive it, send us a self-addressed NZ Post bag to Unit 8, 3 Workspace Drive, Hobsonville, Auckland 0618. We will put your merchandise into the bag and drop it [...]

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I missed the awards ceremony but I think I won a prize, can I still get it?

By |2021-02-04T23:35:04+00:00February 4th, 2021|Categories: |

Spot prizes must be collected in person and are re-drawn at the event if you were not there. For merit awards, please get in touch with us through the contact form to check if we still have your trophy. In most cases, we hold unclaimed trophies until the end of our season in April. This is [...]

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I checked on Facebook and my finishing photo isn’t there? Do you have any more?

By |2021-02-04T23:34:56+00:00February 4th, 2021|Categories: |

We upload all usable photos we take to our facebook page within a day or two of the event. So if yours is missing then unfortunately we didn’t get you this time around. Our race crew take photos of as many finishers as we can but, from time-to-time, we have to react to other urgent needs. [...]

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Are there photos/video from the event?

By |2021-02-04T23:34:48+00:00February 4th, 2021|Categories: |

In most cases, we will post photos from the event to our Facebook page within a day or two of the event, where you can tag yourself, download them for free or share them with your friends. Photos4Sale – a third-party service provider – may take photos at the event which you can search, view and [...]

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I can’t find my result?

By |2021-02-04T23:34:41+00:00February 4th, 2021|Categories: |

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it. If you can [...]

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Where can I find the race results?

By |2021-02-04T23:34:31+00:00February 4th, 2021|Categories: |

On race day, you will find a link on the main page of the event website with a link to live results.  This will be live throughout the event. All previous event results can be found by clicking the Past Events tab on the menu and scrolling down to select the appropriate year. Like us on [...]

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