Why are there no cash refunds?
It's a popular - but misinformed - impression that the costs of running an event are only incurred on race day. Surely - you might think - if you decide not to take part then you have not incurred any cost and a refund should be available? Unfortunately, nothing could be further from the truth. Not only are many of the costs of an event incurred many months prior to race day, those that do apply to race weekend are "gross" and not marginal costs. i.e. it will cost us the same whether you turn up or not.

Medals, t-shirts, caps, hoodies, trophys and other items have to be purchased up to 10 months prior to the event to ensure they can be designed, produced and shipped in time and at reasonable cost. Items like medical crew, traffic management,  portaloos and marshals - all of these costs will remain the same whether you turn up or not. And spanning the whole time from go to whoa, our staff have to be paid, truck maintained, warehouse rented. The marketing costs associated with each ticket sold  are substantial. So are the cloud services fees to run our athlete management system. Credit card costs and GST are also deducted from your entry fee. In many cases, we will have already paid to print your personalised race number and attached a single-use electronic transponder to the back.

Why are there no deferrals?
We don't allow deferrals (moving your entry ticket to next year) for many of the same reasons as not offering cash refunds. By deferring your entry, we have still incurred all of these costs - and we will have to incur most of them again to service your ticket for next year. This type of "kicking the can down the road" would seriously affect the viability of our business.

Why are there no exceptions?
We will not place ourselves in the position of judges as to whose particular circumstances mean we should "bend" the rules just for them. This would mean that some would be allowed an exception and some would be denied. How would we determine where the line between the two lies? And what about all the people who thought about a refund, but read the details on this web page and accept the rules, as stated? The only way we can be truly fair to everyone is to be absolutely resolute in sticking with our policy. And this we will do.

We don't want to see your entry ticket fee go to waste any more than you do, so have a think about these alternatives:

Drop Down Race Distance
If you are concerned about your ability to complete the distance due to injury, illness or other circumstances, remember it if quick, free and easy to transfer to a shorter distance. Take a look at the "Make Changes" page to find out how you can do this yourself.

Get In For Spot Prizes
If injury or illness prevents your taking part at all, you are still eligible for Spot Prizes. Simply bring your race number to the event and scan it on the spot prize mats to be included in the draw.

Gift or Sell Your Ticket to Someone Else
If you are unable to attend at all, we offer free person-to-person transfers and you are welcome to gift or sell your ticket to any other eligible person - provided the online person-to-person transfer process is completed. Again, you can find instructions on how to do this on the "Make Changes" page. Look for "Person-to-Person Transfers".

This page contains all of the information we have to impart regarding Refunds and Deferrals. Although it may not please you, we hope you will take it on board and respect our right to uphold our stated policies, which you yourself agreed to when registering for one of our events.

We will not enter into any further correspondence on the matter. If you use the contact form to get in touch regarding a refund or deferral request, you will simply be referred back to this page. 

We understand you may be very disappointed and frustrated by this ...
You may decide that you don't want to do our events again. That is your choice and we of course respect your decision. It would be a shame though. We do produce really, really great events. So we hope, with the healing effects of time, that we will see you again in the near future.